Dear customer!
We care about our customers at every stage of the purchase process, from the first step—visiting our online store as a guest—to the final step—after-sales service. Therefore, the information in this section will be important and useful to you, our valued guest and customer!
Dear guests and customers of our online store, please note that each piece of jewelry is handcrafted and may differ slightly from the original in the photo. Please keep this in mind! We guarantee you will receive a high-quality piece of jewelry that will delight you during the most important moments of your life!
Package
Each piece of jewelry is carefully and securely packaged in a box and protective film, so you can rest assured it will remain intact during delivery. Upon request, your jewelry can be packaged in a branded gift box.
Payment
You can pay through the website by adding products to your cart.
Delivery
We offer several delivery methods in our online store:
In the Czech Republic:
1. The best home delivery - GLS 69 Kč
2. Česka pošta (Package in hand) 129 Kč
3. Pickup point delivery operated by Czech Post via Balíkovna 79 Kč
4. Pickup point delivery (Packeta/Zásilkovna network) from 89 Kč
Returns and complaints
The buyer has the right to cancel an online purchase before receiving the item. Undamaged accessories can be returned up to 14 days from the date of purchase. In this case, if the item was handed over to the delivery service, the buyer has the right to request a refund, excluding shipping costs. Shipping costs are non-refundable. Return shipping is paid by the buyer and will be deducted from the total order amount. Do not send cash on delivery packages - they will not be accepted.
If the item has already been received, the buyer has 14 days to cancel it, not counting the day it was received. This means that within 14 days, the buyer must declare their desire to return the item and ship it back to the seller.
Return shipping is the responsibility of the buyer and is at their own expense.
The item must match its original specifications, show no signs of wear or use, and retain the tag and seal. If there are signs of use, the seller reserves the right to refuse the return.
To arrange a return, please contact us using any convenient method.
What is considered "signs of use?"
The item must match its original specifications, show no signs of wear or use, and retain the tag and seal. If there are signs of use, the seller reserves the right to refuse a return.
Signs of use include:
1. Damage to the original shape of the item (tangled fishing line, dented branches, changes in the shape of the jewelry, changes in the color of the jewelry or its individual components).
2. The presence of hairspray, perfume, glitter, or other traces of makeup.
3. Other obvious signs of wear.
4. Removal of the tag and seal from the jewelry.
The following items are not accepted for return:
1. Items with signs of use.
2. Items custom-made for customers (to match a wedding dress, shoes, handbag, or other details of a wedding look).
3. Items shipped within 14 days of receipt.
4. Items without tags or seals.
Recommendations for caring for
your jewelry
We've prepared a short list of simple accessory care recommendations for you. By following them, you'll preserve your favorite items for a long time.